Recently, a new issue was uncovered by Apple relating to its iPhone 5 battery replacement program. Upon discovering a ‘very small percentage’ of devices tend to ‘suddenly experience shorter battery life or need to be charged more frequently’, it is advising its customers to check their devices for such issues.
Having been originally launched in September 2012, the affected iPhone 5 units are those that were sold between that month up to January 2013. Users who purchased their device during this period should check whether their iPhone 5 is among the faulty ones by using the tool on Apple’s support website.
For affected devices, the replacement program may be used to help fix the problem. If you are among the owners with a faulty iPhone 5, Apple suggests that you backup your data, erase all content and settings, and turn off Find My iPhone app before you have your battery system replaced at Apple Retail Stores, AppleCare, or any Authorized Apple Service Providers. Device owners who already paid to have their battery fixed may get a refund from Apple once found that you are eligible for the replacement.
This is not the first time that Apple offered a battery replacement program. Late last year, affected iPhone 5s units were fixed due to the same battery life issues. Apart from the battery, iPhone 5 users have complained about their sleep/wake button function. Hopefully, Apple also takes note of this concern.
The battery replacement program is currently ongoing in the United States and China. The program will be offered in other countries starting August 29th. You have until March 1, 2015 to replace your iPhone 5’s battery. Unfortunately, this will not extend your device’s warranty.
Source: 9to5Mac
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